Welcome to My CareCrew! We're happy that you're here and taking a look at our shipping and return policy. We want to make the process as simple and clear as possible, but we know that sometimes questions can still come up. So please don't hesitate to reach out to us if you need any help or have any concerns - we're always here to assist you in any way we can. 

We're all about promoting sustainable practices and avoiding mass production, which means every item you order from us is custom-made just for you. Pretty cool, right?

If you receive an item with a quality defect, we offer a no questions asked money-back guarantee. Just shoot us an email at orders@mycarecrew.co (remember, not .com!) with a photo and description of the defect, and we'll get a replacement or refund sorted out for you in no time.

Now, if your item arrives undamaged but just doesn't fit quite right, we can't accept returns for that since each product is made-to-order.  So please be sure to check the size chart before ordering. If you're unhappy with the fit, reach out to us and we'll do our best to hook you up with a discount code for a future purchase.  Discount codes do not apply towards shipping fees.

We want to make sure you have plenty of time to report any issues, so we're happy to accept product defect reports up to 10 business days after you receive your order. 

Shipping:

When it comes to shipping, you'll typically receive a tracking number within 7 business days after an order is placed. Please be sure to add your email during the checkout process if you would like to receive tracking information, as it can only be sent via email. We are not responsible for lost or stolen packages after the item shows as “delivered” by the carrier.

And while shipping times and carriers vary depending on your location, most orders are delivered within 4 to 12 business days after the order is dispatched. We currently ship to the US, Canada, UK, Ireland, The Netherlands, Spain, France, Greece, Austria & Turkey.  Sorry to our friends elsewhere for now!  

Shipping costs:

USA Standard Delivery: $5.95 USD

Free standard delivery is available for orders $75 and above.

International Standard Delivery (country listed above): $12.95 USD

Please note that it is possible to have a multi-product order shipped in different packages as the items may be produced in different locations. 

Affiliate Partner Products and Services:

Oh, and one more thing - we also feature Affiliate Products and Services on our site. If you decide to purchase one of those, please note that any associated terms of service, privacy, refund, shipping, and return policies are the sole responsibility of the Third-Party Seller. Be sure to check out all the details before completing your purchase on the third-party store.

Thanks for choosing My CareCrew! We're so grateful to have you here with us.