We’re so excited to have you here! 🎉 Our goal is to make our shipping and return policy as simple and clear as possible, but we know questions might pop up along the way. If you need any help or have any concerns, don’t hesitate to reach out — we’re here to assist you every step of the way!
At My CareCrew, we’re passionate about sustainability and reducing mass production, which means that every item you order is custom-made just for you. How cool is that? 🌍💚
Defective Items:
If you happen to receive an item with a quality defect, we’ve got you covered! We offer ano-questions-asked money-back guarantee. Just shoot us an email atstore@mycarecrew.co (make sure it’s .co, not .com!) with a photo and description of the defect, and we’ll arrange a replacement or refund right away. 💌
Fit Issues:
Since each product is made-to-order, we can’t accept returns due tofit issues. Please be sure to check thesize chart before placing your order to avoid any surprises! But don’t worry — if the fit isn’t quite right, reach out to us! We may be able to hook you up with adiscount code for a future purchase (Note: discount codesdon’t apply to shipping fees). 🛍️
Timeframe:
We want to ensure you have ample time to report any issues. You can submitproduct defect reports within10 business days after receiving your order. We’ve got your back! ⏳
Here’s the deal — after you place your order, you’ll typically get atracking number within7 business days. Make sure to add youremail at checkout so we can send you all the tracking info right to your inbox. 📧
Note: We can’t be held responsible for lost or stolen packages once the carrier marks them as “delivered.”
Shipping times vary depending on your location, but here’s what you can expect:
• USA: 5-7 business days
• Canada: 10-30 business days
• EU: 5-10 business days
• Rest of the world: Please check our shipping zones for specific rates and delivery times.
And don’t worry! We’ll always provide you with atracking number via email associated with your order, so you’ll be able to follow your order every step of the way. 📦
Free Shipping on Orders Over $100
For orders totaling$100 USD or more, enjoyfree standard shipping! No promo code is required — the discount will be automatically applied at checkout. 🙌
Shipping Rates
At My CareCrew, we believe in making shipping as simple and clear as possible. Here’s how it works:
• ForUSA and Canada:
• The first item ships for $8.50.
• Any additional item of the same product ships for $2.50.
• For EU:
• The first item ships for $12.50.
• Any additional item of the same product ships for $2.50.
When you add multiple items to your cart, the shipping fee is calculated based on each product. So, for the USA and Canada, your first item will be $8.50, and any additional item will be just $2.50 to ship. In the EU, the first item ships for $12.50, and any additional item is $2.50.
Rest assured, the total shipping cost will be displayed clearly at checkout so you know exactly what to expect—no surprises! 🛍️
Ordering in bulk? 😎 No problem! If you’re purchasing5 or more items of the same product, justdrop us a message, and we’ll be happy to arrange the best shipping options for you and provide aspecial discount. 🙌
Oh, and before you go… we sometimes feature cool products and services from ourAffiliate Partners! 🎉 If you decide to grab one of these awesome items, just a quick heads-up — theterms of service, privacy policies, shipping, refunds, and returns are all handled by the third-party seller. Be sure to check out all the details before you hitpurchase!
We want to make sure you’re always in the know and get the best experience. 😊
Thank You for Choosing My CareCrew!
We’re beyond grateful to have you with us. 💛